We recently provided on-site support for a client company experiencing issues with their Synology NAS (Network Attached Storage). The client relies on their NAS for daily file sharing, backups, and internal documentation — so downtime wasn’t an option.
The Problem: NAS Became Unreachable
The client reported that their Synology NAS was no longer accessible via network, and users couldn’t open shared folders or access important business files. Some symptoms included:
- NAS not showing up on the local network
- Inability to access the web interface (DSM)
- Slow or no response when pinging the NAS IP address
- Random disconnection issues over the past few weeks
They contacted us for urgent network and NAS diagnosis to minimize business disruption.
The Root Cause
After isolating the issue, we found a combination of problems:
- One of the LAN cables had intermittent connectivity due to a loose RJ45 crimp.
- The DSM firmware had not been updated for over a year, which contributed to instability.
The Solution: Fixing and Securing the NAS
🛠️ Resolved IP conflict by assigning a static IP address to the NAS
🔌 Replaced the faulty LAN cable with a new Cat6 cable
🔄 Updated DSM to the latest stable firmware version
📁 Checked the RAID health and storage space
🔐 Verified backup tasks and enabled automatic alerts for hardware issues
Result: Fully Functional and Secure NAS Access
After the service, the Synology NAS was fully accessible, and users could resume file sharing and backup tasks with confidence. The client now benefits from:
- Stable NAS availability across the network
- Clear visibility of device status via email alerts
- Enhanced network performance and reduced downtime risk
Why Synology NAS Maintenance Is Important
Like any network device, Synology NAS systems require regular checks to prevent downtime and data loss. Common issues include:
- IP conflicts
- Firmware bugs
- Hardware failures (HDD/SSD)
- Misconfigured network settings
By scheduling periodic maintenance, businesses can avoid costly disruptions and ensure smooth day-to-day operations.
Need Help with Your Synology NAS?
We offer on-site and remote support for:
🖧 NAS troubleshooting & repair
🗄️ Data backup configuration
🔐 Storage security and alerts
🚀 Network performance optimization
Serving Puchong, Seri Kembangan, and surrounding areas.
📞 +6019-339 8784 / +6017-623 8784
📧 support@forvix.com
Let us keep your NAS—and your business—running smoothly.